Frequently Asked Questions
How long does it take the item to arrive at my destination?
People who live in US might possibly receive the items within soonest time approximately 7-15 days. Orders to AU and CA might take up to 25 days while orders to UK will take longer because of indirect route which we will improve in the near future.
How are shipping costs calculated?
Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.
What is buyer protection?
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.
You are protected when:
- The item you ordered did not arrive within the time promised by the seller.
- The item you received was not as described.
- The item you received that was assured to be genuine was fake.
The tracking number is invalid, what should i do?
Do not panic if the package is not traceable right after you’ve got the tracking number. Postal or courier company takes time to arrange the parcel, weigh, prepare customs documents, sort & forward package further along the route. You can start to sound the alarm already from the 7th day after receiving the tracking number, most likely the seller has not shipped parcel, and only reserved the tracking number.
DO you offer express shipping?
Yes, We might have to charge certain amount to give you Express shipping, Please contact us before ordering to get the latest charge rate
Does the Covid 19 or so-called Corona Virus affect the delivery time?
We are afraid that it is true. Even if we use DHL, it also take up to 15 days to arrive at US and we are at loss. We have had to pay extra 30% extra shipping cost and still keep the price unchanged but the shipping time is not improved. During this time, we allow maximum 35 business days for the delivery to US and EUR in certain circumstances. This will decrease our sales but will make our customer no trouble because of waiting.