Frequently Asked Questions
How long does it take the item to arrive at my destination?
People who live in US might possibly receive the items within soonest time approximately 7-15 days. Orders to AU and CA might take up to 25 days while orders to UK will take longer because of indirect route which we will improve in the near future.
How are shipping costs calculated?
Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.
What is buyer protection?
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.
You are protected when:
- The item you ordered did not arrive within the time promised by the seller.
- The item you received was not as described.
- The item you received that was assured to be genuine was fake.
The tracking number is invalid, what should i do?
You are advised to contact us right away if you can not check the tracking number on the system. Normally, it might take 2-4 business days for the tracking to be updated.
DO you offer express shipping?
Yes, We might have to charge certain amount to give you Express shipping, Please contact us before ordering to get the latest charge rate